Root-cause analysis
Review the finding against applicable requirements, policies, records, supplied practice evidence, prior actions and nominated explanations. Separate immediate correction from systemic cause.
O4 · urgent triage
A finding needs a cause, an owner and a credible evidence path.
Start with a free 48-hour triage of your notice, audit report, non-conformity or condition, the stated deadline and the facts you can currently supply.
Free 48-hour triage
A short memo that makes the unknowns visible.
- Review of the notice, audit report, finding/condition list and stated deadline.
- Initial classification of urgency, affected standards/modules and likely evidence requirements.
- Immediate client actions and material unknowns.
- Whether Audit Rescue is the appropriate service.
- Recommended paid scope and fixed-fee range.
Paid rescue scope
From the finding to an owned corrective-action plan.
Corrective-action plan
Map each included finding to requirement, correction, root cause, action, owner, due date, completion evidence and verification method in the format identified by the correspondence.
Implementation artifacts
Produce agreed policy changes, forms, checklists, register fields, evidence indexes, responsibility matrices, briefing materials and action trackers.
Evidence response pack
Prepare a client-approved response/evidence pack, crosswalk/index, submission checklist, draft correspondence and one consolidated follow-up response within scope.
Clarification support
Support one consolidated written clarification round unless the fixed scope states otherwise. The client reviews and sends the response.
Closeout handoff
List remaining client-owned implementation actions and evidence that must be generated through real operation, with an optional retainer transition.
Controlled timing
The clock has a precise start.
Complete intake
Notice, findings, deadline, provider identity and usable contact are received.
Scope-lock
Engagement signed, first payment received and complete paid-rescue inputs received.
Plan delivery
Root-cause analysis and corrective-action plan delivered within 10 business days from scope-lock.
Real evidence
Client implements controls and supplies evidence; Clearharbour maps it to the plan and supports the response.
The 10-business-day commitment is a delivery-time commitment, not a promise that the Commission, auditor or another regulator will accept the plan or close a finding. The clock pauses for missing inputs and resets for written scope changes.
What is out of scope
Audit Rescue is not a formal audit, re-audit, Commission investigation, registration/certification decision, legal opinion, legal representation or advocacy intended to influence an independent auditor or regulator. It does not include third-party fees, operational care, worker management, backdating, fabrication, signing an attestation or implementation of your operations.
Clearharbour is never the approved quality auditor for the same provider.
Regulatory language we will use
The relevant regulator, auditor and provider decide whether a response is accepted, implemented or closed. Clearharbour does not turn a notice into a legal conclusion or claim that a newly drafted artifact proves implementation.
For the current NDIS transition: 1 July 2026 starts the mandatory-registration rollout; new SIL/platform providers need registration, while existing unregistered SIL providers have a transition and must apply by 1 October 2026 to continue.
NDIS 30 June 2026 release | NDIS Commission Reform pathway. Accessed 12 August 2026 in the local due-diligence file.