Impact memo
Relevant changes, affected standards or obligations, likely client impact, decisions, watch items and actions. A no-material-change status is recorded when applicable.
O3 · recurring support
A monthly compliance cycle with an owner, not another folder.
Clearharbour maintains agreed evidence and control artifacts within a defined scope: monthly regulatory-radar impact memo, policy currency, register and evidence upkeep, quarterly internal mock audit, annual internal gap review and one scheduled audit-day support period each rolling 12 months.
Tiers
Choose the tier from the work, not the label.
Workers means employees, contractors and active casual workers who deliver or manage supports. SIL, multi-site or 40+ workers makes the provider Complex.
| Tier | Applies when | Monthly fee |
|---|---|---|
| Micro | 10 or fewer workers, with no SIL and no multi-site complexity. | $890 AUD ex GST |
| Standard | 11-40 workers, where no Complex trigger applies. | $1,490 AUD ex GST |
| Complex | SIL, multi-site or 40+ workers. Any one trigger sets the tier. | $2,590 AUD ex GST |
The monthly cycle
Six small controls that keep the work visible.
Policy currency
Affected policy artifacts are updated within 5 Australian business days of a verified relevant change confirmed applicable to the agreed scope. An interim tracked action is issued when client input is needed.
Registers
Incident, complaint and risk registers are reviewed for missing fields, overdue actions, escalation questions, review dates and close-out evidence. Clearharbour never invents records.
Evidence filing
Client-supplied evidence is filed, named, versioned and cross-referenced in the agreed structure, with gaps and open items visible.
Priority support
Requests receive acknowledgement, triage and an owner/next step or expected delivery date within one Australian business day during normal service operation.
Service record
Completed work, open decisions, client actions, changed artifacts and upcoming deadlines are recorded for the next cycle.
Quarterly and annual controls
Review the controls, then name the next action.
- Quarterly mock audit: an internal, risk-based sample of policies, registers, evidence and implementation indicators. It is not a formal audit and does not issue a registration or certification decision.
- Annual internal gap review: a full-scope Clearharbour diagnostic against the agreed NDIS practice standards/modules and client scope, with a written report, prioritised plan, evidence-index review and written debrief once per rolling 12 months of continuous service.
- Audit-day support: one scheduled audit day each rolling 12 months, normally remote, with evidence-request coordination, client-approved response drafting, document-location support and a post-day action log.
What stays with you
The retainer does not become the provider.
Clearharbour does not operate your service, recruit or roster workers, investigate incidents as the accountable operator, create or backdate records, invent evidence or submit an attestation in your name. You remain responsible for factual records, approvals, adoption, worker practice, operations, notifications, submissions and emergency escalation.
Minimum term: three months, then month-to-month with one billing month’s written notice. Direct debit is required. Scope expansion is quoted by written change order. Fees are not contingent on a regulatory result.
Regulatory source route for aged-care variants
The due-diligence canon records that Support at Home funding requires Category 4 registration with the service type “care management”; Categories 4, 5 and 6 are not interchangeable home-care labels. Aged-care work is scoped against the relevant category, evidence and renewal context.
Aged Care Quality and Safety Commission sector snapshot | About provider registration. Accessed 12 August 2026 in the local due-diligence file.